How do I determine if I can receive Ottawa Citizen home delivery?
Simply click here and enter the postal code of your home delivery address. If local home delivery is available in your area the applicable subscription rates will be displayed. Please be advised that while newspaper subscription prices are published for your postal code there is a very slight chance that your exact address is not serviced by the Ottawa Citizen. This situation occurs mainly in very rural areas. Also, if your address is a Post Office Box number, the newspaper cannot deliver to your address.

What if my address doesn't qualify for home delivery, can I still subscribe?
Ottawa Citizen subscriptions are not available for every address. If your address doesn’t qualify for home delivery Ottawa Citizen customer service representatives can help determine what delivery options are available. Standard home delivery is not available to Post Office Boxes. However, there are cases where mail delivery might be available to your address. If so, then it is typical that the delivery price will be slightly to significantly higher than the discounted newspaper subscription prices we are displaying on this website.

Is my personal information safe?
Yes. Any personal information we receive from you is used only to provide the highest quality home delivery service available. All sensitive information such as credit cards or login information is encrypted for secure transmission. Our newspaper subscription website is monitored continuously by such renowned companies as McAfee and Verisign for security from any third parties, and the seals of these agencies are found in the footer on our website and the order page at checkout. See our privacy statement for more details about the use of all information that you provide.

Can Ottawa Citizen subscriptions be paid by credit card?
Yes. You can charge your subscription on most major credit cards, such as Visa and MasterCard, although acceptance of Discover and American Express varies by newspaper. Simply enter your credit card information on our secure order form. Your credit card will be charged for the amount of the subscription. Nothing could be more convenient.

What should I expect from Ottawa Citizen Customer Service?
You expect responsive customer care that allows you to review and update your delivery and billing information, stop delivery of your newspaper when you're away, discover special promotions and notify Ottawa Citizen of any questions or comments you have.

By what time should I expect the paper to be delivered?
In most areas, the paper will be delivered by 06:00 on weekdays, 08:00 on Saturdays, and no delivery on Sundays.
Of course, we strive to maintain these guidelines as much as possible, however, there are always extenuating circumstances, such as inclement weather, that might cause your newspaper delivery to be delayed. If you paper does not come on a scheduled delivery date, please contact Ottawa Citizen as soon as possible to receive credit.

When will Ottawa Citizen home delivery start?
The lead time to start delivery on a new order varies by area. In most areas, new orders begin within 5 to 7 days after the order request is received. Your expected start date will be shown on the confirmation screen after you place an order. If you have any questions about your start date, or if your newspaper subscription does not begin as scheduled on the first day, please contact Ottawa Citizen, so that we can send a reminder notification to the delivery carrier in your area.

Does my Ottawa Citizen subscription include the Classified Ads section?
Yes. Every edition features a comprehensive listing of classified ads, and of course Ottawa Citizen Sunday editions are the most popular issue for both advertisers and subscribers to reach each other via classified ads.

What kinds of merchandise and services are available?
Ottawa Citizen classified ads contain merchandise ranging from homes to automobiles to real estate. Services offered include ticket brokers,jobs and careers and various professional services, such as plumbers, landscapers, tax help and more. There are also legal notices and personal sections available.

Can I subscribe to just the Classified Ads?
No. The classified ads section is not available as a separate subscription vehicle. Ottawa Citizen Classifed Ads section is a valuable component of the paper. Only by purchasing a full local delivery subscription to the newspaper will you be able to receive this section of Ottawa Citizen.